Customized Professional Training
Programs. Classes. Workshops.
Utilities Management Program
Utilities Best Management Practices - A Capacity Building Program
| Training Methods: | Action Learning Course and Workshop | Program Venue: |
USA West (Jan to Dec): Las Vegas. Los Angeles. San Diego. San Francisco. Seattle. USA East (Jan to Dec): Chicago. Dallas. Houston. New York (NYC). Washington, DC. Miami. Canada (May to Nov): Vancouver. Toronto. Montreal Europe (May to Nov): Amsterdam. Barcelona. Dublin. Frankfurt. Geneva. London. Madrid. Milan. Paris. Rome. Vienna. Warsaw. Zurich. Ask for on-demand and unlisted training venues. |
| Program Duration: | 3 to 6 Months (25% seminar + 75% project) |
| Program Times: | 9:30 AM - 3:30 PM |
| Program Dates: |
Management Training
Programs Calendar Ask for on-demand and unlisted training dates.. |
| Program Fees: | $79,997 per delegate |
| Group Discounts: | 10% for 5 or more delegates. Valid only for Las Vegas venue. | Program Delivery: | This course is delivered in-person (in classroom) at the institute's venue. If you have a special customization request such as topics, hours, duration, location, or delivery methods, including blended-learning (hybrid in-person and online learning), or corporate groups vs. one-to-one executive coaching, please indicate that in the registration form. |
| Program Advantage: | Client Testimonials. Training Excellence. CEO Club. Thought Leadership. |
| Program Registration: | Apply |
Program Audience
The CEO & Chief Operations Officer (COO)'s Team: Utility sector engineering team, operations, and production, quality managers, project managers, and operations management consultants.
Utility Sector Covers:
Electric Power Generation, Transmission and Distribution : NAICS 2211
Natural Gas Distribution: NAICS 2212.
Water, Sewage and Other Systems: NAICS 2213
Note: This training course is designed for government and corporate professionals. We do not accept students seeking initial employment, postsecondary education or initial licensing programs
Program Objectives
Provide 360-degree view of the utility operations management and engineering functions to identify potential management blind spots and performance improvement areas (functional, safety, efficiency and effectiveness)
Offer experiential analysis of the challenges of COOs, Operations Managers and Engineers
Review of value chain management, production management, project management and quality management functions
Share insights on how to develop strategies, initiatives and programs to introduce and sustain operations quality management in utility services
Highlight Lean Six Sigma (LSS) best practices, tools and models to develop and implement a safe, efficient and effective utility operations management system
The course duration and topics emphasizes operations management decision-making. However, the topics can be customized to focus on different levels of operations, such as various administrative or engineering topics
Program Modules
Answering top utility CEO & COO questions. Strategic Operations Alignment and Integration: Linking investment, business and technical operations: How managers and engineering staff can help answer the top CEO, COO and stakeholders’ questions.
The Utilities Infrastructure Value Chain Maps (VCM) and Key Performance Indicators (KPIs)
Electric Power Generation, Transmission and Distribution
Natural Gas Distribution
Water, Sewage and Other Systems
Utility Operations Management Model (OMM) - Provides an understanding of operations management frameworks, including planning engineering and safety networks as well as management reporting tools
Utility Operations Management Model (OMM) - Provides an understanding of operations management frameworks, including planning, engineering and safety management and reporting frameworks
Utility Operations Best Management Practices - Includes:
ISO 9000 & 14000 Standards
LEAN Six Sigma Systems
Utility Operations Management Business Intelligence (BI) Dashboard
Performance Best Management Practices
Key Performance Indicators (KPIs)
Utilities Business & Marketing Management
Utilities Finance and Accounting Management
Training Program Focus
Develop the core operations management skills and competencies. The core competencies include operations knowledge, planning, monitoring, control, problem-solving, reporting and communication.
Training Model
Experiential action learning
25%-50% seminar and 50-75% experiential discussion and project work
The development and evaluation of management skills are based on KASAC training model
Key Concepts & Best Practices
Utility Engineering, Process, and Quality Management
Smart Cities & Utility Infrastructure (Electric Power. Natural Gas. Water, Sewage and Other Systems). Utility Superstructure (Organizational). BPPT (Budget, People, Process and Technology) Operations Model. Planning, Engineering and Safety Frameworks
Value Chain Planning (VCP) including Demand Forecasting, Generation, and Distribution Planning.
Social, Health and Safety Frameworks. Environmental Risk Analysis. Impact Assessment. Waste Management. Pollution Prevention.
Critical analysis of the applications and limitations of popular quality management and business process improvement practices, models and frameworks, including: Six Sigma. Lean Operations. Kaizen. 5Ss. Value Stream Mapping (VSM) and Analysis. Visual Controls. Process Controls. Diagnostics and Root Cause Analysis (RCA) Tools. Waste Elimination. Total Prevention Management (TPM). Deming Wheel. Total Quality Management (TQM). ISO 9000 standards implementation and audit. ISO 14000 standards implementation and audit.
Process Assessment Metrics: (TCO. ROI, Generation / Transportation / Production Cost, Breakeven, Location, Capacity, Productivity, Utilization, Layout).
Utility Operations Best Management Practices:
Top Utility CEO & COO Strategic Questions. Strategic Operations Alignment and Integration: Linking investment, business and technical operations: How managers and engineering staff can help answer the top CEO questions.
Utility Sector PESTEL (Political, Economic, Societal, Technological, Environmental, and Legal) Risks, Regulations, and Responsibilities. ESG (Environmental, Social and Governance) frameworks. Occupational Health and Safety. Environmental Management and Pollution Prevention. Risk Management.
Utility Value Chain Analysis (VCA). Investment Portfolio Analysis Management Customized to Electricity, Water, or Gas Utilities).
Next Generation Energy vs. Traditional Power Generation Systems: Value Chains of Renewable Energy (Solar, Wind, Hydro, Geothermal, Nuclear and Biomass) vs. Fossil Fuels (Coal, Oil, and Gas).
COO Challenges. Strategic Project Management. Operations Planning and Engineering Models. Forecasting and Aggregate Planning. Decision Trees. Business Process Improvement (BPI). Business Process Re-engineering (BPR). Capability Maturity Model (CMM). Change Management. PDBO (Plan, Design, Build, Operate) Model.
Business Intelligence (BI) Dashboards and Key Performance Indicators (KPIs). Demand Forecasting, Generation Planning, and Transport Network Planning. Review of Engineering, Design, & Process Monitoring Tools: SAS Energy Load Forecasting. Power Systems Simulation and Modeling (PSSE) for Transmission Operations and Planning, AutoCAD (Computer Aided Design) and ArcGIS Geographic information system and mapping software. Benchmarking.
Program Content (Customized)
The management training courseware includes the following:
Participant's coursework and assessment project guide
Subject matter handbook and lecture notes
Executive summary of the subject matter:
Summary of essential concepts and operations management best practices
Examples and case studies
Operations management toolkit (management frameworks, decision models, checklists, etc.)
Experiential work-based assessment project
Online resources for the completion of the experiential assessment project
Performance Evaluation (Optional)
Performance can be evaluated on the basis of individual or collaborative (collective) team project deliverables.
There are no Q&A exams or tests. Candidates can choose to complete customized experiential work-based projects such as developing a relevant analysis document, management strategy, improvement action plan or a senior management presentation
The course advisor will review the deliverables and provide improvement feedback
The evaluation is a form of management consulting and experiential coaching for performance improvement
Programs By Industry - Optional Customization (For Group Training):All of the institute's training and case studies can be customized to each industry, including: government and public sector management, banking, insurance and financial services management, investment and asset management, energy, utilities, oil and gas management, trade and retail management, education management, pharmaceutical, healthcare, hospital management, construction management, real estate management, agriculture and fishery management, food and restaurant management, telecommunication and information technology management, transportation, freight and logistics management, aerospace, automotive, airlines management, hospitality management, tourism, travel and leisure management, media management, and manufacturing management.
Custom Operations Management Training
Program Registration
- Accelerated Best Practices Workshops
- Requires seat reservation
- Training Program Registration
