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Telecom Management Program  
  Telecom Best Management Practices - A Capacity Building Program

Training Methods:	Accelerated Action-Learning Course and Workshop
Program Venue:	USA West (Jan. to Dec.): Las Vegas. Los Angeles. San Diego. San Francisco. Seattle. USA East (Jan. to Dec.): Chicago. Dallas. Houston. New York (NYC). Washington, DC. Miami. Canada (May to Nov.): Vancouver. Toronto. Montreal. Europe (May to Nov.): Amsterdam. Barcelona. Dublin. Frankfurt. Geneva. London. Madrid. Milan. Paris. Rome. Vienna. Warsaw. Zurich. Ask for on-demand and unlisted training venues.
Program Duration:	Accelerated Vs. Standard: 3 to 6 Months (25% seminar + 75% project)
Program Times:	9:30 AM - 3:30 PM
Program Dates:	Management Training Programs Calendar Ask for on-demand and unlisted training dates.
Program Fees:	$99,997 per delegate
Group Discounts:	10% for 5 or more delegates. Discounts are valid only for Las Vegas venue.
Program Delivery:	This course is delivered in-person (in-classroom) at the institute's venue. If you have a special customization request  such as topics, hours, duration, location, or delivery methods, including blended-learning (hybrid in-person and online learning), or corporate groups vs. one-to-one executive coaching, please indicate that in the registration form.
Program Advantage:	Client Testimonials. Training Excellence. CEO Club. Thought Leadership.
Program Registration:	Apply

Program Audience 

• The Telecom CEO & Chief Operations Officer (COO)'s Team: Telecom sector engineering team, operations, and production, quality managers, project managers, and operations management consultants.

• Telecom Sector Covers:

  • Telecom: NAICS 424720

• Note: This training course is designed for government and corporate professionals. We do not accept students seeking initial employment, postsecondary education or initial licensing programs

Program Objectives 

• Provide 360-degree view of the Telecom operations management and engineering functions to identify potential management blind spots and performance improvement areas (functional, safety, efficiency and effectiveness)

• Offer experiential analysis of the challenges of COOs, Operations Managers and Engineers

• Review of value chain management, production management, project management and quality management functions

• Share insights on how to develop strategies, initiatives and programs to introduce and sustain operations quality management in Telecom services

• Highlight Lean Six Sigma (LSS) best practices, tools and models to develop and implement a safe, efficient and effective Telecom operations management system

• The course duration and topics emphasizes operations management decision-making. However, the topics can be customized to focus on different levels of operations, such as various administrative or engineering topics

Technical Program Modules:

• • Telecom Training Program 1: Telecom Architecture for Managers
    • Understanding wireless Telecom architecture. Radio network. Voice network. Data network. Multimedia Network. IT billing, provisioning and reporting.
  • Telecom Training Program 2: Next Generation Wireless Telecom
    • Wireless technology roadmap (CDPD/GPRS/EDGE/UMTS). Transport technology roadmap (TDM/SONET/DWDM). IP Technology roadmap (Data, Voice & Video over IP: VoIP/SS7oIP /QoS /MPLS). IT Applications technology roadmap: (SMS/Multimedia/M-Commerce). What does this mean for telecom companies? Services strategy and operations
  • Telecom Training Program 3: E-Telco Management - Operation Support System (OSS)
    • Network management Roadmap.  Elements of telecom operations support systems (OSS). End to End (E2E) integration of network management systems. Case Study: Netcool Manager of Managers Tool. Telecom management best practices and next generation OSS
  • Telecom Training Program 4: Telecom Best Management Practices
    • Wireless service provider (WSP) challenges. Defining best practices. Network management maturity. Strategic action list. Performance management. Network operation management (NOM) best practices. Telecom managers key questions. Quick wins.

Telecom Management Program Modules

1. Answering top Telecom CEO & COO questions. Strategic Operations Alignment and Integration: Linking investment, business and technical operations: How managers and engineering staff can help answer the top CEO, COO and stakeholders’ questions.

2. The Telecom Infrastructure Value Chain Maps (VCM) and Key Performance Indicators (KPIs)

3. Telecom Operations Management Model (OMM) - Provides an understanding of operations management frameworks, including planning engineering and safety networks as well as management reporting tools

4. Telecom Operations Management Model (OMM) - Provides an understanding of operations management frameworks, including planning, engineering and safety management and reporting frameworks

5. Telecom Operations Best Management Practices - Includes:

   • ISO 9000 & 14000 Standards

• LEAN Six Sigma Systems

6. Telecom Operations Management Business Intelligence (BI) Dashboard

   • Performance Best Management Practices

   • Key Performance Indicators (KPIs)

7. Telecom Business & Marketing Management

8. Telecom Finance and Accounting Management

Training Program Focus

• Develop the core operations management skills and competencies. The core competencies include operations knowledge, planning, monitoring, control, problem-solving, reporting and communication.

Training Model

• Experiential action learning

• 25%-50% seminar and 75% experiential discussion and project work

• The development and evaluation of management skills are based on KASAC training model

Key Concepts & Best Practices

Telecom Engineering, Process, and Quality Management

• Smart Cities & Telecom Infrastructure (Electric Power. Natural Gas. Water, Sewage and Other Systems). Telecom Superstructure (Organizational). BPPT (Budget, People, Process and Technology) Operations Model. Planning, Engineering and Safety Frameworks

• Value Chain Planning (VCP) including Demand Forecasting, Generation, and Distribution Planning.

• Social, Health and Safety Frameworks. Environmental Risk Analysis. Impact Assessment. Waste Management. Pollution Prevention.

• Critical analysis of the applications and limitations of popular quality management and business process improvement practices, models and frameworks, including: Six Sigma. Lean Operations. Kaizen. 5Ss. Value Stream Mapping (VSM) and Analysis. Visual Controls. Process Controls. Diagnostics and Root Cause Analysis (RCA) Tools. Waste Elimination. Total Prevention Management (TPM). Deming Wheel. Total Quality Management (TQM). ISO 9000 standards implementation and audit. ISO 14000 standards implementation and audit.

• Process Assessment Metrics: (TCO. ROI, Generation / Transportation / Production Cost, Breakeven, Location, Capacity, Productivity, Utilization, Layout).

Telecom Operations Best Management Practices:

• Top Telecom CEO & COO Strategic Questions. Strategic Operations Alignment and Integration: Linking investment, business and technical operations: How managers and engineering staff can help answer the top CEO questions.

• Telecom Sector PESTEL (Political, Economic, Societal, Technological, Environmental, and Legal) Risks, Regulations, and Responsibilities. ESG (Environmental, Social and Governance) frameworks. Occupational Health and Safety. Environmental Management and Pollution Prevention. Risk Management.

• Telecom Value Chain Analysis (VCA). Investment Portfolio Analysis Management Customized to Electricity, Water, or Gas Telecom).

• Next Generation Energy vs. Traditional Power Generation Systems: Value Chains of Renewable Energy (Solar, Wind, Hydro, Geothermal, Nuclear and Biomass) vs. Fossil Fuels (Coal, Oil, and Gas).

• COO Challenges.  Strategic Project Management. Operations Planning and Engineering Models.  Forecasting and Aggregate Planning. Decision Trees. Business Process Improvement (BPI). Business Process Re-engineering (BPR). Capability Maturity Model (CMM). Change Management. PDBO  (Plan, Design, Build, Operate) Model.

• Business Intelligence (BI) Dashboards and Key Performance Indicators (KPIs). Demand Forecasting, Generation Planning, and Transport Network Planning. Review of Engineering, Design, & Process Monitoring Tools: SAS Energy Load Forecasting. Power Systems Simulation and Modeling (PSSE) for Transmission Operations and Planning, AutoCAD (Computer Aided Design) and ArcGIS Geographic information system and mapping software.  Benchmarking.

Programware Content (Customized)

The management training courseware includes the following:

1. Participant's coursework and assessment project guide

2. Subject matter handbook and lecture notes

3. Executive summary of the subject matter:

   • Summary of essential concepts and operations management best practices

   • Examples, case studies, and best experiential insights

4. Operations management toolkit (management frameworks, decision models, checklists, etc.)

5. Experiential work-based assessment project

6. Online resources for the completion of the experiential assessment project

Performance Evaluation (Optional)

• Performance can be evaluated on the basis of individual or collaborative (collective) team project deliverables.

• There are no Q&A exams or tests. Candidates can choose to complete customized experiential work-based projects such as developing a relevant analysis document, management strategy, improvement action plan or a senior management presentation

• The course advisor will review the deliverables and provide improvement feedback

• The evaluation is a form of management consulting and experiential coaching for performance improvement

 Programs By Industry - Optional Customization (For Group Training):

All of the institute's training and case studies can be customized to each industry, including: government and public sector management, banking, insurance and financial services management, investment and asset management, energy, utilities, oil and gas management, trade and retail management, education management, pharmaceutical, healthcare, hospital management, construction management, real estate management, agriculture and fishery management, food and restaurant management, telecommunication and information technology management, transportation, freight and logistics management, aerospace, automotive, airlines management, hospitality management, tourism, travel and leisure management, media management, and manufacturing management.

Custom Operations Management Training Program Registration

• Accelerated Best Practices Workshops
• Requires seat reservation
• Training Program Registration