Professional Management Training
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Operations Management Course
     Operations Management Best Practices

Course Audience 

• COO's Team: operations managers, procurement managers, supply chain managers, production managers, manufacturing managers, warehousing managers, inventory managers, quality managers, R&D managers, innovation managers, project managers, entrepreneurs, and operations management consultants.

• Note: This training course is designed for government and corporate professionals. We do not accept students seeking initial employment, postsecondary education or initial licensing programs

Course Objectives 

• Provide 360 degree view of the operations management functions and identify potential management blind spots and improvement areas

• Offer experiential analysis of the challenges of COOs and Operations Managers

• Describe the functions and practices of production and operation managers

• Review of supply chain management, research and development (R&D), manufacturing, project management and quality management functions

• Share insights on how to develop strategies, initiatives and programs to introduce and sustain competitive operations in organizations

• Highlight lean six sigma best practices, tools and models to develop and implement an effective operations management system

• The course emphasizes operations management decision-making. It does not cover engineering, technical or mathematical topics

Course Modules

1. Answering Top COO Questions

2. Operations Management Model

3. Operations Management Strategy

4. Operations Planning Decisions

5. Supply Chain Management (SCM)

6. New Product Development (NPD + R&D)

7. Production or Manufacturing Management (MM)

8. Operations Management Best Practices (LEAN Systems)

Training Course Focus

• Develop the core operations management skills and competencies. The core competencies include operations knowledge, planning, control, problem-solving and communication.

Training Model

• Experiential action learning

• 25%-50% seminar and 50-75% experiential discussion and project work

• The development and evaluation of management skills are based on KASAC training model

Key Concepts & Best Practices

• Operations Management Best Practices:
  Top COO Questions. COO Challenges. Strategic Operations Alignment and Integration. Strategy Triangle. Project Management. Supply Chain Management (SCM). Logistics Management. Innovation Management. Research and Development (R&D). New Product Development (NPD). Product Investment Portfolio Analysis. Manufacturing Management. Production Management. Inventory Management. Purchasing and Vendor Management. Facilities Management. Environmental Management. Risk Management. Forecasting and Aggregate Planning. BPPT Model (Budget, People, Process and Technology). Key Performance Indicators (KPIs). Decision Trees. Value Chain Analysis (VCA). Outsourcing and Off-shoring.

• Process Management Best Practices:
  Business Process Improvement (BPI). Business Process Re-engineering (BPR). Capability Maturity Model (CMM). Root Cause Analysis (RCA).  Change Management. PDBO Model (Plan, Design, Build, Operate). Process Assessment Metrics: (TCO. ROI, Production Cost, Breakeven, Location, Capacity, Productivity, Utilization, Layout,..). Process Controls. Economic Order Quantity (EOQ). Material Resource Planning (MRP). Master Production Schedule (MPS). Gantt Charts. PERT Chart. Benchmarking. Pareto Chart. Bar Charts.

• Quality Management Best Practices:
  Critical analysis of the applications and limitations of popular quality management and business process improvement practices, models and frameworks, including: Lean. Six Sigma. Lean Manufacturing. Lean Inventory. Lean Warehousing. Lean Operations. Just In time (JIT). Lean Supply Chain. Kaizen. 5Ss. Value Stream Mapping and Analysis. Kanban System. Visual Controls. Toyota Production System (TPS). Waste Elimination. Push Vs. Pull Production. Lean Layout Design, SMED, Quick Changeover. DMAIC. 8D. TPM. Deming Wheel. Total Quality Management (TQM). ISO 9000. 

Training Course Customization Subjects 

• Provide an understanding of operations management framework

• Learn how to plan, build and manage LEAN enterprise operations

  • LEAN Operations Management Decision Areas: cost, quality, time, space, movement, flexibility and capacity

  • LEAN Production Management: Innovation management, research and development (R&D), methods of production, cost of production, breakeven analysis, process control, production planning and scheduling

  • LEAN Facilities Management: Facilities planning and automations and smart buildings

  • LEAN Project Management: Project selection and initiation, planning, financing, scheduling and resource allocation, risk, communication, control, evaluation and termination

  • LEAN Supply Chain Management (SCM): Covers current issues in business logistics and information systems for coordinating operations

• Quality Management: The frameworks, tools and techniques necessary to implement product development and operations improvements such as Total Quality Management (TQM), Capability Maturity Model (CMM), Six Sigma, ISO 9000, and Kaizen

• Outsourcing, off-shoring and supply chain integration

Courseware Content (Customized)

The management training courseware includes the following:

1. Participant's coursework and assessment project guide

2. Subject matter handbook and lecture notes

3. Executive summary of the subject matter:

   • Summary of essential concepts and operations management best practices

   • Examples and case studies

4. Operations management toolkit (management frameworks, decision models, checklists, etc.)

5. Experiential work-based assessment project

6. Online resources for the completion of the experiential assessment project

Performance Evaluation (Optional)

• Performance can be evaluated on the basis of individual or team project deliverables

• There are no Q&A exams or tests. Candidates can choose to complete customized experiential work-based projects such as developing a relevant analysis document, management strategy, action plan or a senior management presentation

• The course advisor will review the deliverables and provide improvement feedback

• The evaluation is a form of management consulting and experiential coaching for performance improvement

Training Course Registration