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Customized Corporate Action Learning Courses
Technology Management Training Case Study:
The Challenge:
One of the largest Telecom companies in the world, with more than 20 million
subscribers, was facing major challenges in managing it's operations and
network availability due the upgrade of their national telecom
infrastructure from 2G to 3G network. There were too many new projects,
technologies, products, vendors, employees, and processes.
The Solution:
The client requested from an IIM expert to develop a customized training
program to help them understand the new infrastructure and it's operational
processes. 3 levels of training programs were delivered to the directors,
managers and NOC engineers. More than 100 staff were trained over a period
of one year.
The Results:
The results of the program were smoother operational transition, improved
staff expertise, enhanced collaboration between various operational teams
and improved network availability/service level management (SLM). The client
now uses the training program as their operations best practices standards.
All new engineers and managers must complete the program to help them
understand the technology, the associated management practices and
processes.
Customized Telecom Operations Best Practices:
Please find below 4 samples of the technology management program for the
Telecom Company
- Telecom COO Seminar 1:
Telecom
Architecture for Managers
- Understanding Wireless Telecom Architecture. Radio Network. Voice
Network. Data Network. Multimedia Network. IT billing, provisioning and
reporting.
- Telecom COO Seminar 2:
Next
Generation Wireless Telecom
- Wireless Technology Roadmap (CDPD/GPRS/EDGE/UMTS). Transport
Technology Roadmap (TDM/SONET/DWDM). IP Technology Roadmap (Data,
Voice & Video over IP: VoIP/SS7oIP /QoS /MPLS). IT Applications
Technology Roadmap: (SMS/Multimedia/M-Commerce). What Does This Mean
For Telecom Companies? Services Strategy and Operations
- Telecom COO Seminar 3:
E-Telco Management - Operation Support System (OSS)
- Network Management Roadmap. Elements of Telecom Operations
Support Systems (OSS). End to End (E2E) Integration of Network
Management Systems. Case Study: Netcool Manager of Managers Tool.
Telecom Management Best Practices & Next Generation OSS
- Telecom COO Seminar 4:
Telecom Management Best Practices
- Wireless Service Provider (WSP) Challenges. Defining Best Practices.
Network Management Maturity and Strategic Action List. Management
Performance Management!. Network Operation Management (NOM) Best
Practices. Telecom Managers Key Questions. Quick Wins.
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