Management Training Courses
Accelerated. Modular. Experiential

Information Technology Management Course
Planning and managing enterprise information systems

Course Methods:  Experiential workshop (action learning course)
Course Venue:     Las Vegas, Nevada, USA
Course Duration:  3 days
Course Time:       9AM-4PM
Course Dates:      Management Training Courses Calendar
Course Fees:       $2,999 | Option 2: Online Course $995

Course Audience: 

• CIO's Team: IT Operations Managers, IT Engineering & Development Managers, MIS Managers, Telecom Managers, Infrastructure Managers, Application Managers, IT Support Managers, Network Managers, Entrepreneurs, Project Managers, and IT Management Consultants.

Course Objectives: 

• Provides an understanding of the Information Technology (IT) management framework of E-business.
• Offers experiential analysis to understand the challenges of CIOs and IT Managers
• Focuses on best practices, tools and models to implement an effective IT management system
• Provides insights on how to develop and implement enterprise-wide IT strategies, initiatives and programs
• Explores MIS subsystems and technologies including hardware, software and networking, however the coursework focuses on technology management not on engineering.
• The course emphasizes management skills such as planning, project management, quality and efficiency management in IT projects.

Training Focus:

• Develop the core information systems management skills and competencies. The core competencies include MIS /  IT knowledge, planning, control, problem-solving and communication. The development and evaluation of these skills are based on IIM's proprietary KASAC management training model.

Key Concepts

• IT Management Best Practices: Capability Maturity Model (CMM). IT Service Management (ITSM). ITIL. ISO7799. COBIT. ISO FCAPS. TMF FAB. IT Project Management. Total Costs of Ownership (TCO). Return on Investment (ROI). Cost/Benefit Analysis (CBA).
• Quick overview of enterprise information systems: PCs, Servers and Peripherals, Operating systems (OS), Office Applications, Communication Systems (Voice, Video and Data). Internet, VoIP, WWW, E-commerce (B2C and B2B and C2C), E-Business, Enterprise Resource Planning (ERP), Manufacturing Resource Panning (MRP), Customer Relationship Management (CRM), Supply Chain Management (SCM), Accounting Information Systems (AIS), Knowledge Management System (KMS), and Content Management System (CMS),
• Overview of Leading IT vendors: SAP, Peoplesoft, Oracle, Microsoft, Cisco, Nortel, EMC, BMC, HP, IBM, and BEA.

Course Outline / Customization Subjects 

• CIO Challenges and Opportunities
• Review of MIS and Enterprise IT Architecture
• Designing, Building, and Managing IT Systems
• Information Technology Infrastructure Management Tools
• Information Systems Management Best Practices (ITIL, ITSM, ISO7799, COBIT, ISO FCAPS, TMN, TMF FAB)
• IT Project Management
• Overview of industry leading IT products

Courseware Content

IIM Information Technology management training courseware includes:

1. Participant's coursework and assessment project guide
2. Executive summary of the subject matter (in power-point lecture notes format):
   • Summary of essential concepts and MIS/IT management best practices
   • Examples and case studies
3. MIS/IT management toolkit (management frameworks, decision models, checklists, etc.)
4. Experiential work-based assessment project
5. Online resources for the completion of the experiential assessment project

Performance Evaluation (Optional):

• Performance will be evaluated on the basis of individual or team project deliverables
• Candidates can complete customized experiential / work-based projects such as developing a relevant analysis document, management strategy, action plan or a senior management presentation
• IIM course advisor will review the deliverables and provide improvement feedback
• There are no traditional quizzes or theoretical exams.

Course Prerequisites: 

• For accelerated team workshops, participants must have similar levels of experience. This is not required for public courses or individual self-paced distance-learning courses
• Candidates must have basic knowledge of information and communication technology (ICT) in their field. Although the course provides an overview of key technologies. The course focuses on technology management, it does not focus on IT engineering or IS development. 

Course Registration

Information Technology Management Training Course Accelerated workshop (classroom option) Course venue: Las Vegas, Nevada, USA Requires registration, application review and seat reservation

Training Course Registration